Returning a Faulty Item

In the unlikely event that you receive an item which may be deemed faulty please contact our Customer Service team at enquiries@therootacademy.co.uk. The team will be able to advise you on the best course of action in order to resolve the issue.

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Returning your product because you changed your mind

Please ensure you contact our Customer Service team at enquiries@therootacademy.co.uk. if you would like to return your unused item.

 Ensure your item is returned to us, unused and in original condition (including the original packaging) with proof of purchase within 14 days, and we will give you an exchange or refund, as long as your product meets our terms and conditions.

We don’t accept returns for unwanted items after the relevant returns period above.

If you decide to return your item to us, you as the customer are deemed liable for the cost of the return.

Responsibility

Returned items are your responsibility, until they reach us. Please package correctly in order to ensure they are not damaged in transit. We advise to use a tracking service so that you have proof of postage and delivery. We accept no responsibility for lost or damaged items before they have reached us.

Fair Use

If we deem an item has been misused, we will not refund the item. Misuse of The R66T Academy Ball Feeder, includes, but is no means limited to; being dropped or hit hard by a ball, balls being fed into the machine in any other format apart from using the spiral ball funnel, being used in wet conditions, being used with any other type of balls that are not The R66T Academy dimple training balls.